Knowledge sharing agent
Exchange approved product, customer, support, and operational knowledge.
Agents for cross-company work
Build agents that work across company boundaries.
Fidria gives software providers and their customers agents for knowledge sharing and product integration—plus the infrastructure to build agents for every other way they work together.
START WITH FIDRIA
Product integration agent
Understand code-level impact and coordinate product changes.
ONE RELATIONSHIP✳TWO PRIVATE COMPANIES✳APPROVED MESSAGES ONLY✳ONE RELATIONSHIP✳TWO PRIVATE COMPANIES✳
01 / THE PROBLEM
The work between companies has no system of its own.
Providers know their products. Customers know how those products operate inside their business.
Today, people manually carry incomplete context between two private companies.
PROVIDER BOUNDARY
What the provider knows
Product knowledgeSupport processUpcoming product changesIntegration requirements
The provider cannot see how its product operates inside each customer.
MANUAL HANDOFFDocumentation + support ticketsFile uploadsSlack + meetingsRelease notes + email
CUSTOMER BOUNDARY
What the customer knows
Customer-specific knowledgeInternal documents and workflowsIntegration code in repositoriesProduct configuration and usage
The customer cannot access the provider’s full product context or upcoming decisions.
Context stays incompleteSensitive information gets oversharedChanges reach people, not implementationsEvery relationship is operated manually
02 / THE FIDRIA MODEL
Add an agent inside each company boundary.
Each agent works with its company’s private context. Fidria governs the messages that move between them.
Enterprises do not need agents before adopting Fidria.
PROVIDER BOUNDARY
Provider systems
Product knowledgeSupport processUpcoming product changesIntegration requirements
PROVIDED BY FIDRIAProvider’s Fidria agent
Works inside the provider boundary using only approved sources.
FIDRIA BOUNDARY
Governs what moves between companies
- Verified company identity
- Purpose-bound requests
- Disclosure policy
- Approvals
- Audit history
CUSTOMER BOUNDARY
Customer systems
Customer-specific knowledgeInternal documents and workflowsIntegration code in repositoriesProduct configuration and usage
PROVIDED BY FIDRIACustomer’s Fidria agent
Works inside the customer boundary using only approved sources.
Asks a product question. The provider agent answers from approved provider knowledge, using only customer context allowed in the request.
Requests customer context. The customer agent returns only the fields its policy allows.
Proposes a product change. The customer agent analyzes its private integration code and returns sanitized impact.
Returns sanitized impact and receives an approved migration plan.
WHAT CROSSESApproved questions · minimized answers · impact status · remediation packages
WHAT NEVER CROSSESRaw code · complete knowledge sources · credentials · unrestricted system access
HOW THIS HELPSBoth companies get the context and action they need without giving either side access to the other’s private systems.
03 / KNOWLEDGE SHARING AGENT
Exchange the knowledge a product needs to work.
A customer can ask for authoritative product guidance. A provider can request customer context for support, GTM, or configuration.
Each side decides what its agent may use and what it may release.
ILLUSTRATIVE EXAMPLEConfigure enterprise support for WalmartSALESFORCE × WALMART
PROVIDER BOUNDARY
Salesforce’s Fidria agent
“How should Service Cloud handle refunds and escalations for Walmart customers?”
Product configurationSupport capabilitiesRequested customer fields
Purpose: configure refund handling and escalation for Walmart customers.
FIDRIA BOUNDARY
Evaluates the request
- Allow: refund conditions
- Allow: role-based escalation
- Minimize: support tier
- Block: pricing and identities
CUSTOMER BOUNDARY
Walmart’s Fidria agent
Customer-specific knowledgeSupport handbookRefund policyEscalation workflow
Evaluates only the customer sources Walmart approved. Those sources remain inside Walmart.
AGENT EXCHANGESalesforce’s Fidria agent → Walmart’s Fidria agent: request approved support context
WHAT CROSSESRefund conditions · role-based escalation · minimized support tier
WHAT NEVER CROSSESWalmart’s complete documents · pricing · customer identities · system access
HOW THIS HELPSSalesforce configures Service Cloud correctly without Walmart uploading or exposing its private knowledge systems.
04 / PRODUCT INTEGRATION AGENT
Turn a product change into customer-specific action.
Providers understand impact before rollout. Customers receive remediation specific to their implementation.
The customer’s code remains private throughout the exchange.
EXAMPLEStripe PaymentIntent API changeSTRIPE × WOOCOMMERCE
PROVIDER BOUNDARY
Stripe’s Fidria agent
API specificationBehavioral changeMigration guidance
Proposes the change and asks a narrow impact question.
FIDRIA BOUNDARY
Routes a purpose-bound impact request
- Ask: affected or not
- Allow: evidence category
- Allow: estimated effort
- Block: files, code, credentials
CUSTOMER BOUNDARY
WooCommerce’s Fidria agent
Integration code in repositoriesPayment testsProduct configurationDeployment environment
AFFECTEDSuccessful payments can leave orders on hold.
Analyzes the dependency locally. Source files and code never leave WooCommerce.
AGENT EXCHANGEStripe’s Fidria agent ↔ WooCommerce’s Fidria agent: propose change, return impact, deliver migration
WHAT CROSSESAffected status · evidence category · estimated effort · approved migration steps
WHAT NEVER CROSSESWooCommerce source code · filenames · credentials · unrestricted repository access
HOW THIS HELPSStripe sees the blast radius before rollout, while WooCommerce receives a migration plan grounded in its private implementation.
05 / BUILD THE NEXT AGENT
Use the same boundaries for every other workflow.
Knowledge sharing and product integration are the first two agents Fidria provides.
Enterprises can build use-case-specific agents on the same governed foundation.
Exchange approved controls and certifications without exposing internal findings.
Coordinate setup requirements and approved operational context.
Share impact, ownership, and next actions across company boundaries.
THE SHARED FOUNDATION
Every Fidria agent inherits
Company identityRequest purposeSource permissionsDisclosure policyHuman approvalAudit history
THE RULEAgents may be different. Company boundaries and disclosure controls stay the same.
HOW THIS HELPSEnterprises can automate new cross-company workflows without designing identity, policy, approvals, and audit from scratch.
06 / SECURITY
Company boundaries stay intact.
Each agent reasons inside its own company. Fidria carries approved messages between them.
Neither company receives access to the other’s underlying systems.
PROVIDER BOUNDARY
Provider-owned context stays here
Product knowledgeDocuments and specificationsProduct codeProduct roadmap
The provider’s Fidria agent evaluates requests inside this boundary.
FIDRIA BOUNDARY
Carries approved messages—not source access
- Approved questions
- Minimized answers
- Impact status
- Remediation packages
CUSTOMER BOUNDARY
Customer-owned context stays here
Customer-specific knowledgeInternal documents and workflowsIntegration code in repositoriesProduct configuration and usage
The customer’s Fidria agent evaluates requests inside this boundary.
WHAT CROSSESApproved questions · minimized answers · impact status · remediation packages
WHAT NEVER CROSSESRaw code · complete knowledge sources · credentials · unrestricted system access
HOW THIS HELPSCompanies can automate work across a relationship without merging their trust boundaries or granting direct access to private systems.
Design partner program
Give every company relationship an agent.
Start with knowledge sharing and product integration. Build the agents your business needs next.
Talk to Fidria